Email Notifications to Customers
Automatically notify customers when their order status changes.
Keep customers informed with automatic email notifications when their order reaches certain stages.
Setting Up Notifications
- Go to Settings → Notifications
- Create an email template
- Edit a stage in your flow
- Enable email notification
- Select your template
Template Variables
Use these variables in your templates:
{{orderNumber}}- The order number{{customerName}}- Customer name{{stageName}}- Current stage{{trackingUrl}}- Link to tracking page{{items}}- List of order items
Example Template
Subject: Your order {{orderNumber}} has shipped!
Body:
Hi {{customerName}},
Great news! Your order {{orderNumber}} has been shipped and is on its way.
Track your order here: {{trackingUrl}}
Thanks for your order!
Common Notification Stages
- Order Confirmed - When order is received
- In Production - Work has started
- Shipped - Order is on the way
- Ready for Pickup - Local pickup ready